TERMS & CONDITIONS

See below for the various Terms & Conditions related to QPAC’s workshops, performances, exhibitions and events. If you require any further information, please contact as via info@queensparkarts.com.

Bookings – Tickets & Refund Policy

Tickets for Limelight shows and one-off workshops can be bought in advance (or on the day if event is not sold out). There is a £1.50 charge for all bookings made online. This fee contributes to the upkeep of our website and box office system. No ffes apply to bookings made in person or over the phone.

For most Limelight Theatre performances, 50p from the price of each ticket contributes towards the Theatre’s Futures Fund, which is designed to develop the refurbishment and redevelopment of the venue to ensure it can be enjoyed by future generations.

E-tickets are automatically generated for performances and workshops booked online or over the phone. You can print these and bring them with you when attending, or present your phone / tablet with the scan-able code included in your confirmation email. Paper tickets can be issued for bookings made in person.

The Centre’s policy is that we do not offer refunds / date swaps on any pre-booked Limelight Theatre tickets or workshop spaces. However, if the performance / class is sold out and we are able to re-sell the tickets, we can offer a partial refund. Refunds will be processed after the event has taken place, and an admin fee of £1.50 per ticket (to a maximum of £10 per booking) will be deducted from the sale price.

GDPR & Photography Policy

We regularly take photographic / video content of our workshops, performances and events to use in our print and marketing channels. Written consent will be obtained for anyone ages 16 or under.

If you do not wish to be featured in any recordings, please let us know when attending the Centre. Our Privacy Policy outlines what to do if you would like photos / videos featuring you to be removed from our website / social media channels.

We are happy to send you a copy of our Privacy Policy in relation to GDPR – please email us at info@queensparkarts.com to request a PDF copy.

COVID-19 – Protocols & Procedures

We very much look forward to welcoming people back to QPAC and encourage careful reading of the following information so you know what to expect and have an enjoyable visit.

We have implemented the following protocols and improvements to the site to keep everyone safe. It is everyone’s responsibility to follow our protocols to ensure the Centre can continue running workshops and activities, and we thank you for your support.

PROTOCOLS ONCE THE BUILDING IS RE-OPEN TO THE GENERAL PUBLIC

– No-one should come to QPAC if they are ill, or have any Covid-19 symptoms. No-one should come to QPAC if they have been in close contact with, or are living with someone who has Covid-19, Covid-19 symptoms or is in the process of waiting for a test result for Covid-19

– Everyone should adhere to the Government’s social distancing requirements and social distancing is to be maintained in all areas of the site.

– Staff will be on hand to welcome, advise and assist visitors as necessary.

– We ask attendees to wash their hands for the required 20 seconds prior to arrival, use the hand sanitizer available on site, and bring their own sanitizer which can be regularly applied.

– Whilst in the building, all visitors and attendees, customer-facing staff and QPAC tutors will wear face coverings for the duration of their visit, unless they are exempted as per the government’s guidelines or taking part in a government-exempted activity, of the type which adheres to government advice.

– Increased cleaning of the site will take place, paying particular attention to high touch areas.

– A one-way flow throughout the building has been introduced, using directional signage.

– ‘One Person at a Time’ signs have been placed on the doors to the toilets.

– The Coffee Bar will remain closed for the time being to mitigate additional risk.

– Social distancing is not necessary during emergencies such as fire evacuations, as it would be unsafe to insist on it. However, anyone assisting another person during an evacuation should pay particular attention to hygiene measures as soon as is practicable after the evacuation.

– QPAC staff will follow protocols when dealing with any First Aid incidents to ensure their own safety and those in the vicinity, as well as the patient requiring First Aid.

SPECIFIC WEEKLY WORKSHOP INFORMATION

Please read this information carefully. The following working practice has been in place since September 2020 and we thank our attendees for adhering to the Centre’s procedures:

Workshops (including tutored and untutored session) can only be booked in advance.  This is so that we know who is in the building, can limit the numbers at any one time, maintain social distancing, and comply with track-and-trace if necessary.

Workshops and memberships can be booked online or over the phone. QPAC’s membership is kept to a pricing level to encourage ‘Arts for All’. QPAC Membership fees are important because they will help the Centre – which is a charity with modest resources – to continue operations at this challenging time. However, our commitment to ‘Arts for All’ is undiminished. We have no wish to exclude any attendees who find the one-off membership fee unaffordable. If you are in genuine financial need please do contact a member of the staff to discuss how the payments may be staggered or reduced.

Bookings will close at 5pm on the previous working day to the date of the workshop. You can pre-pay for any number of sessions during the first half-term of the season. Activities run by partner organizations / hirers will have their own pre-booking arrangements.

Workshop start-times will be staggered to avoid crowds / queues at ‘pinch points’ (e.g. reception). The duration of some workshops has been altered to reflect that they will – for the time being – not include a coffee break.

From 17 May Artisan Exhibitions are open to visitors. All visitors should scan the NHS QR code using their NHS Covid-19 app or provide their name and contact details on arrival. This is to ensure everyone receives the necessary public health advice in a timely manner. Individual room capacities apply to each exhibition space to ensure social distancing and are clearly marked.

Workshops will take place in well-ventilated studios, which have been configured to adhere to social distancing rules with floor markings clearly outlining where people should sit/stand.

Workshop attenders are responsible for sanitizing any shared tools/equipment, as well as their own workspace prior to and after their session. Cleaning products will be available in each studio. QPAC tutors will check workshop attenders do this, and sanitize tools/equipment before leaving.

Ventilation will be maximized in each studio. Doors will remain open to reduce the need to touch handles. Where doors must be closed (i.e. for noise) sanitization units will be provided to clean handles. Most studios have hand-washing facilities. Those without will be stocked with sanitizer.

PLEASE NOTE

These protocols have been implemented to protect everyone who knows and loves QPAC, wants to attend Centre activities, and keep safe. It is the responsibility of everyone to adhere to them.

It is recognized that the vaccine does not provide 100% protection, COVID-19 therefore remains a potential threat to the General Public and, despite QPAC’s best efforts to mitigate risks, there may be circumstances outside any venue or organization’s control when someone unknowingly enters a building with COVID-19. As everyone’s response to COVID-19 is different, it must therefore be the responsibility of the individual attending QPAC (or indeed any organization) to take that decision to attend. QPAC cannot be held responsible for that decision, and individuals must assess and weigh up their own individual health and take relevant medical advice from professionals before deciding whether to attend.

The protocols above have been drawn up by the Artistic Director and Board of Directors and we feel they reflect both common sense and mitigation of risk. However, it is recognized that the situation is fluid. We reserve the right to amend and implement updated QPAC protocols as necessary as Government advice changes.

We hope this is comprehensive so that you can see the measures we have put in place to keep you as safe as we can, and reassure you so that you can make an informed choice. If you have any further queries please email info@qpc.org or telephone 01296 424332 to talk to one of the team.

QPAC’S FIRST AID PROTOCOLS

Our duty of care means we will assist you with any First Aid required on site. However, in light of COVID-19 it is necessary to protect our staff and the general public from cross-contamination, particularly if general public are in the vicinity of the person requiring First Aid. Therefore, the following new procedures have been adopted for QPAC’s First Aid-trained staff:

– We will maintain social distancing. For any minor first aid incidents, we will provide the necessary supplies / guidance and encourage the patient to apply them.

– Staff will wear PPE when administering First Aid. This includes mask, apron, surgical gloves, visor. Any bystanders must be cleared immediately.

– No one should come to the Centre if they have symptoms of COVID-19. If someone ignores that advice and then requires First Aid staff will use a remote thermometer to measure their temperature. If the reading exceeds 37.8 degrees Celsius, the patient must leave the premises immediately and will be advised to go home and call 111.

– If there is a major First Aid incident, staff will call 999. If CPR is required, the patient’s face will be covered to ensure no cross contamination, only chest compressions will be given.

COVID-19 RISK ASSESSMENT

A full risk assessment covering the QPAC site and programme has been drawn up. To view a copy, please email info@queensparkarts.com and it will be forwarded as an attachment. 

Online Workshops

As well as on-site workshops, Queens Park Arts Centre (QPAC) hosts special classes online.

OVERVIEW

QPAC will be using online platform Zoom to hold our online classes. Please ensure you view Zoom’s own terms and conditions on their website, regarding GDPR and privacy policy.

Zoom is an Internet-based service provider that supports video / web conferencing and online classes. In short it allows us to virtually interact with each other when in-person classes aren’t possible.

To join you need to set up a Zoom account, and then input the unique meeting ID code created by QPAC for each class. This code will be sent to you just before the class is scheduled to take place.

You will need to download the Zoom application. Go to http://www.zoom.com and create a free account using your email address. Please make sure that the email address you use to register/book the online course via QPAC is the same as the one used on Zoom.

BOOKING A WORKSHOP

Book via the QPAC website. The day before your class you will be sent an email link containing the unique meeting ID for that class. This ID grants you access to the virtual meeting taking place on Zoom.

We’re delighted to be providing classes again so that students can enjoy being creative with guidance from a tutor. In order to prevent excessive background noise we ask that all students set their microphone to ‘Mute’ for the duration of the class, and unmute it when you wish to ask a question.

Please ensure your webcam is switched on during the class. Controls for cameras and microphones are located in the bottom left hand corner of your screen.

JOINING A CLASS

Open Zoom and click ‘Join a Meeting’. When prompted, enter the meeting ID code you received via email. Alternatively, click on the link sent to you via email and the Zoom app will open the class’s page.

The meetings are pre-set- to start with participants cameras turned on and their microphone muted.

Please join the class 15 mins before the scheduled starting time. This will give you plenty of time to check the microphone/camera are working. During this time you will be in the class’ ‘Waiting Room’ where a member of QPAC staff will be available to answer any questions.

Please Note: picture and sound quality will be much better on a laptop / PC. You can also connect your device to a TV or Monitor. The image on a mobile phone may be too small, and the sound quality weaker. We recommend using earphones for better sound quality.

To make the teacher’s video feed the largest one in view: hover over the video – three dots will appear at the top right of the image. Click these and select ‘PIN video’ from the menu that appears.

TERMS & CONDITIONS

By making a booking you understand that the course will be held online via Zoom, and that it is your responsibility to download the app, create an account and familiarise yourself with the platform prior the class.

We ask that participants come prepared for the session with all equipment required. Details of what materials are required will be listed on each class’ website entry.

Make sure that the area around you is clear of any hazards / obstacles that could cause an accident/obstruct the activity (especially for activities such as yoga).

Whilst we ask you to mute your microphone during the session there will be occasions when you will need to interact with the tutor. For this reason, we ask participants to be in a quiet space.

Parents / guardians are responsible for all students under the age of 18, and we advise that they remain in the room with the student whilst the session takes place. QPAC accepts no responsibility for unaccompanied students attending sessions.

Sharing the link and/or password for the online classes with anyone is a breech of QPAC’s safeguarding policy – doing so will result in you not being able to participate in future workshops.

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